Humres Technical Recruitment Limited

Resident Liaison Officer – Facilities Management

Location: Solihull

Type: Permanent

Salary: £27,000 to 32,000 Per Year

Posted on: 24/06/2022

Resident Liaison Officer


We have a remarkable opportunity for an experienced RLO looking to join one of the country’s preeminent M&E contractors, providing first class service to the company, client and tenant.


Our client is one of the most successful and respected M&E Services Contractors in the country, providing maintenance solutions, design and install M&E services for all major sectors. With 75 years’ of providing excellence in the industry, they’ve built a strong reputation that has made them a trusted partner for some of the most prestigious projects.


  • To act as a key point of contact.
  • Liaise between the client, the tenant and Dodd Group staff in order to provide a first class service
  • Provide advice and support for tenants
  • Assist with the resolution of any disputes
  • Ensure confidentiality and data protection are observed at all times
  • Ability to capture and record information accurately
  • Support the reduction in complaints
  • Attendance at site/client meetings when required
  • Support Service Delivery Manager


  • Experience as a Resident Liaison Officer or in a similar role in the public or private sector
  • Excellent communication skills (verbal and written)
  • Motivated with a can-do attitude to deliver excellent customer service
  • Strong time management skills
  • Computer literate and proficient in the use of Microsoft Office
  • Clean DBS check required


  • £27 000 – £32 000, Based on experience
  • Company car provided