Resident Liaison Officer

BRIEF OUTLINE

We have a remarkable opportunity for an experienced RLO looking to join one of the country’s preeminent M&E contractors, providing first class service to the company, client and tenant.

ABOUT THE CLIENT

Our client is one of the most successful and respected M&E Services Contractors in the country, providing maintenance solutions, design and install M&E services for all major sectors. With 75 years’ of providing excellence in the industry, they’ve built a strong reputation that has made them a trusted partner for some of the most prestigious projects.

ROLE RESPONSIBILITIES

• To act as a key point of contact.
• Liaise between the client, the tenant and Dodd Group staff in order to provide a first class service
• Provide advice and support for tenants
• Assist with the resolution of any disputes
• Ensure confidentiality and data protection are observed at all times
• Ability to capture and record information accurately
• Support the reduction in complaints
• Attendance at site/client meetings when required
• Support Service Delivery Manager

ABOUT THE CANDIDATE

• Experience as a Resident Liaison Officer or in a similar role in the public or private sector
• Excellent communication skills (verbal and written)
• Motivated with a can-do attitude to deliver excellent customer service
• Strong time management skills
• Computer literate and proficient in the use of Microsoft Office
• Clean DBS check required

PACKAGE

• £27 000 – £32 000, Based on experience
• Company car provided